FAQ

What plugin formats are supported?

Our plugins are available for the following formats:
AAX-Native on Mac OSX (10.10 and above) for Pro Tools 11 & 12
AU (64-bit only) on Mac OSX (10.10 and above)
VST2 & VST3 (64-bit only) on Mac OSX (10.10 and above)
AAX-Native on Windows 8 & 10 (64-bit only) for Pro Tools 11 & 12
VST3 on Windows 8 & 10 (64-bit only)

How can I get in touch?

You can email us at anytime to contactus@leapwingaudio.com. We will make sure we reply to your email within 48 hours.

How can I pay for the plugins?

We accept payment from Paypal, credit cards (Visa, Mastercard and Amex) through Stripe, Bancontact (BE), Giropay (DE) and Ideal (NL).

Can I try the plugins before buying them?

Yes, we do offer time-limited 14-day full trial versions for all of our plugins. You can download them from our website directly.

Can I transfer my license to other computers?

Whenever you want to transfer your license, you can simply login to our website and remove the license from your computer. Then on your new computer, you use the same serial number again, and activate it again. Every new purchase includes 1 licenses that can be activated on 2 computers at the same time. Besides that, you can also move them around easily (by de-activating them on the website).

Do I need an active internet connection to use the plugins?

You will need to be connected to the internet once every 15 days. This is used to check if your license hasn't been moved to another computer.

Where are the plugins installed?

The default installation locations are:

MacOS:
AAX - /Library/Application Support/Avid/Audio/Plug-Ins/
VST - /Library/Audio/Plug-Ins/VST/
VST3 - /Library/Audio/Plug-Ins/VST3/
AU - /Library/Audio/Plug-Ins/Components/

Windows:
AAX - C:\Program Files\Common Files\Avid\Audio\Plug-Ins
VST - C:\Program Files\Steinberg\VstPlugins
VST3 - C:\Program Files\Steinberg\VstPlugins

Where can I find the user manual?

You can access the user manual by clicking the link in the info menu, click the “i” button in the upper right corner of the plugin. Or you can download a copy here:
DynOne
CenterOne

Do you offer multi-seat licenses?

A plugin license covers two computers, and can also be easily transferred from one computer to another if needed, see: "Can I transfer my license to other computers?"

If you would like to use a plugin concurrently on even more computers that you own, we offer a 30% discount for any additional licenses that you require for that plugin. Please contact us at contactus@leapwingaudio.com if you're interested.

Do you offer an Educational discount?

We offer a 35% discount for students and teachers. Please send a mail to contactus@leapwingaudio.com with a copy of your student/staff ID card and we will send you further instructions.

Where can i download a full version of the plugins? I can only find the trial?

After checkout you will receive a download link for the full installer. If you don't have this anymore, you can always click here to retrieve the latest version of our plugins: https://www.leapwingaudio.com/my-account/

Still have some questions?